Protocol for Parent to School Communication

During the course of the school year, we understand that situations may arise that require the parents or guardians of our students to contact staff members. 
To ensure a prompt and comprehensive response, the following protocol has been established to provide guidance regarding whom parents or guardians should address their questions and/or concerns.  It is our hope that by following this process, the school district will be able to best meet the needs of student, while addressing the concern or question from the parent/guardian.

Steps for Parent/Guardian to School Communication:

Step 1

Step 1:
It is recommended that parents or guardians should first contact the individual closest to the source of the question.  For example, the child’s teacher is the most appropriate person with whom to speak regarding a question about his or her school progress, classroom behavior, and educational program as the teacher is most familiar with the student.

Directory Link

Step 2

Step 2:
Parents or guardians should seek assistance from the building administration if further guidance is needed.  Depending on the situation, that person may refer the parent or guardian to a specific department or person.

Directory Link

Step 3

Step 3:
If the situation remains unresolved, the following order of contacts should ensue: 
  • First, the director of the department who oversees the area most related to the inquiry
  • Then, the assistant superintendent who oversees the area most related to the inquiry
  • Next, the superintendent of schools
Directory Link

Step 4

Finally, if after speaking with the superintendent the situation remains unresolved, the school board is the final group with which to communicate your question or concern.  Communication with the board of education can be done via email or by attending a board of education meeting.

Regular meetings of the board are generally held on the first and third Mondays of each month at the District Administration Office, 1877 W. Downer Place, Aurora, Illinois, 60506. Please check the calendar on the website for updated information.

Individuals wishing to address the board on an agenda and/or non-agenda item are asked to complete a 'public comment card,' available at the meeting. Please present the completed comment card to the board secretary, or designee, at least 15 minutes prior to the beginning of the meeting. You may also contact the board secretary at 630-301-5033 if you have questions or for more information.

If you require ADA assistance, please contact the board secretary one week in advance of the meeting at 630-301-5033.

West Aurora Board of Education Information

Time to Respond to Communications

Teachers and administrators will make every effort to respond to parent communications as soon as possible. However, please understand that the school day sometimes precludes immediate responses. Additionally, teachers and administrators may need some time to collect necessary information before responding. For these reasons, please allow 24-48 hours for a response.

We are committed to serving you, and we aim to operate with openness,
collaboration and the shared best interest for every student.